Don't tell them this, but they could make zero effort with customer service and I would still love this tool, but instead they go nuts-they even offered me $5 amazon gift card once just because an appointment got rescheduled unexpectedly (I wasn't really inconvenienced by the change, and therefore hadn't complained about it or anything-ZocDoc just up and sent me $5!!). The fact that I can make appointments and complete paperwork online is just the delicious, delicious icing on the cake, as is their fantastic customer service. ZocDoc has removed this excuse by making it easy to find a well-reviewed doctor who takes my insurance. There was a dearth of free doc reviews online and outdated information in insurance listings, meaning I'd spend ages calling around trying to find someone who took my insurance and visit the doc only to find that they weren't someone I'd recommend. I used to have an excuse to avoid doctors appointments-since I move house every one or two years, the process of finding a decent new doctor in each new neighborhood was daunting at best.

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